Penang Airport Facilities

Penang Airport Facilities

Passengers in need of long- or short-term parking at Penang International Airport can make inquiries at the information stand located in the arrivals hall. The information stand is also available to assist with lost luggage concerns.

The passenger terminal buildings offer a range of amenities to enhance the travel experience. Duty-free shopping, restaurants, cafeterias, a bank, a bureau de change, a gift shop, and a pharmacy are available for passengers' convenience. Additionally, a first aid station is present to address minor emergencies. Passengers can enjoy access to WiFi hotspots in both the arrivals and departure halls. Business travelers can make use of the business center, which provides telephones, printing, and fax services.

A VIP lounge is exclusively reserved for first-class passengers or individuals with relevant credentials, such as gold or platinum credit card holders that offer such privileges.

The passenger terminal consists of two levels, with the ground level dedicated to arrivals and the upper level serving departures. Sky bridges connect these two levels, allowing passengers to conveniently board their planes. The departure concourse features incoming and outgoing duty-free shops, and there are several restaurants available in both publicly accessible and air-side departure areas, including well-known brands such as McDonald's and Starbucks Cafe on the second floor. Additional facilities include a bank, a foreign exchange office, and a car rental counter.

The airport is equipped with disabled facilities, including specially adapted toilets, ramps, and lifts, to cater to passengers with disabilities. Designated parking spaces for disabled individuals and those with reduced mobility are located nearest to the passenger terminal. Passengers with reduced mobility can arrange for assistance from the car park to the terminal building by contacting their airline in advance to coordinate this service.